FAQ

Frequently asked questions and best practices.

General Questions

Q: How long is the JWT token valid? A: JWT tokens are valid for 5 years from generation.

Q: Can I re-upload data to update existing records? A: Yes, records are matched by their erp_*_id fields and updated if they already exist.

Q: What happens if I upload files out of order? A: Records with missing dependencies will be rejected during data upload. Always upload in the recommended order.

Q: Is there a file size limit? A: Yes, files are limited to 50MB. For larger datasets, split into multiple files.

Best Practices

1. UTF-8 Encoding: Always save CSV files with UTF-8 encoding.
2. Respect Dependencies: Upload base entities (Customers) first.
3. Batch Processing: For large datasets, split files and upload in batches.
4. Token Security: Store JWT tokens securely.